SHIPPING + RETURNS
ORDERS: Please confirm that your shipping information is correct at checkout. We are limited in our ability to make changes to an order once it has been placed.
SHIPPING: Free shipping on orders $75 or more. Flat rate shipping is $6 to USA and $16 to Canada. Orders typically ship within 5-7 business days; however, due to COVID-19, orders may take up to 14 business days to ship. (I’m just one gal making and shipping these right now!)
When your order ships, you will receive an email with a tracking number. Typically, USPS delivers within 2-5 business days but delays are possible during COVID-19. Please note that international orders can often take 1-3 weeks due to border customs and depending on what region the package is shipping to.
Once shipped, an order’s tracking information is outside of our control and final delivery is out of our hands. We cannot refund shipping costs or replace missing or stolen packages. Wild Mountain Wax Co is not responsible for packages after they have been deemed delivered by USPS. Please track your packages and be watching for them when possible.
EXPEDITED AND INTERNATIONAL SHIPPING: We are not able to offer expedited shipping or international shipping (except for Canada) at this time.
RETURNS / EXCHANGES: We are happy to exchange or accept returns on damaged or defective products within 30 days of purchase. We are not able to exchange or refund products for other reasons at this time.
If you have received a damaged or defective product and need an exchange or refund, please contact us via email at firstname.lastname@example.org and we’ll help get the process started. Please include your order number, any photos od damage, and a detailed description so we can help you as quickly as possible.
THANK YOU FOR SUPPORTING OUR SMALL HANDCRAFTED BUSINESS!